We’re always happy to hear from our community and details about how best to find the answers you’re looking for can be found below.
Please note, we are a small and busy team! Whilst we try our very best to make sure that all enquiries are responded to within 24 hours, occasionally it may take us longer than we’d like. Please allow 3 working days to receive a response, and mark any time-sensitive enquiries as urgent where possible.
If you have a more general enquiry, please contacts us via the following methods:
If you have a question – particularly regarding shop orders and shipping – our FAQs might be the fastest way for you to find the answer you’re looking for.
Please contact us via [email protected]
Due to the volume of emails we receive, please mark if your enquiry is urgent.
If you have any press / media enquiries, or if you’d like to speak to us about collaboration opportunities and events, please get in touch with us at: [email protected]
Please note, it may take up to 3 working days to receive a response to press enquiries. If you’re working to a deadline, please mark your email as urgent and we’ll try our best to come back to you as quickly as possible.
We understand there is some confusion amongst our supporters about the relationship between Wild at Heart Foundation and The Underdog International, a charity established by former trustee, Nadine Kayser and assisted by our former Rehoming Manager, Eve Moore.
There are many wonderful charities in the UK and worldwide promoting similar causes to those promoted by Wild at Heart Foundation; we have always championed collaboration where appropriate, and support all those organisations that share our values. However, in the interest of total clarity, we must specify that we are an independent charity, and are not associated with Underdog International or any of its employees.
We are incredibly proud of what Wild at Heart Foundation have achieved over the years. We are powered by a truly committed and hard-working team, and we know that incredible things lie ahead. It’s thanks to our supporters that we have rehomed and sterilised tens of thousands of dogs, and educated tens of thousands of children. We have implemented truly life-changing projects around the world, with many more on the horizon; we can’t wait to share our achievements with you as we grow.