Unless specified by a dedicated campaign or mission, we will use your donation at our discretion but within our stated charitable objectives. Where a donation has been made via a specific campaign checkout form for a dedicated cause, we will respect the intent of the donor relating to gifts for restricted purposes and are committed to ensuring that your donation reaches the purpose specified. Where a general donation is made, or no specific intent specified, we will allocate your donation to the area of greatest need.
All payments through the website are to be made by payment card, or via PayPal, as per the selection of the donor. We also accept donations by cheque and bank transfer. See our Ways to Give page for further information.
Before we can process a donation you must provide us with (i) your name and email address; and (ii) details of the credit or debit card that you wish to use to fund the donation. We will use this information to process your donation. It is your responsibility to ensure you have provided us with the correct information. This information will be processed securely by the payment provider you select at checkout: Stripe (card payments) or PayPal. Both systems operate using the highest grade of payment processing security and are fully PCI compliant. Your payment information will not be stored on the Wild at Heart Foundation website – rather it is processed securely by these third parties to ensure that the information you provide is safe and secure. Please view Stripe and/or PayPal’s privacy policies for more information on how they process your personal data.
We respect your privacy and will honour requests relating to the desire to remain anonymous. With respect to anonymous gifts, Wild at Heart Foundation will restrict information about the donor to only those staff members with a need to know.
When you donate to us through our website and confirm that you are a UK taxpayer in accordance with the requirements of the Gift Aid scheme, we can reclaim 25p for every £1 you donate from the UK government. It is your responsibility to ascertain whether you qualify for Gift Aid entitlement. If you have any doubts about your entitlement for Gift Aid we recommend you consult your own advisors or HMRC about any accounting, taxation or financial consequences of making a donation that may affect you. Further information on gift aid can be found here.
Unauthorised card use
If you become aware of fraudulent use of your card, or if it is lost or stolen, you must notify your card provider.
If you make an error in your donation please contact us as soon as you notice the issue by email at [email protected] and we will try our best to reimburse you wherever possible. Please provide details of the donation transaction number, as well as a summary of the issue / error. Whilst there is no legal obligation for the charity to return a donation, we try our very best to reimburse any donations that have been made in error and/or where this is a moral obligation to do so. Please note however that donation return requests may be subject to review by our board of trustees and/or the Charity Commission.
These Terms and Conditions also apply to all successive donations made through the website where you have set up a regular donation. When you set up a regular donation you will be scheduling a series of donations to be made on the day of the month that you choose until further notice. You agree that these Terms and Conditions will apply to each of the donations in that series.
By confirming that you wish to proceed with a regular donation you authorise your preferred payment service provider (Stripe or PayPal) to request funds from your credit or debit card on the day of each month that you set. To cancel your regular donation please review the original donation receipt, or contact us on [email protected]n.org if you require further assistance.
We reserve the right to amend these Terms and Conditions at any time. These Donation Payment Terms and Conditions are governed by English law and are subject to the exclusive jurisdiction of the English courts.