FAQs

We are a UK registered charity (#1161695). In order to keep our overheads to a minimum and invest more of our funding into our projects, our team work remotely and meet in London for regular team catch ups.

Whilst we’re based in the UK, our work reaches across the world. We collaborate with a number of international shelters, and have initiated global projects all over the world. You can find out more about our global project work here.

We’re always grateful for any voluntary support our community can offer: from hosting fundraisers; helping out at our events; or even fostering one of our rescue dogs. There are so many ways you can show your support for Wild at Heart Foundation and, by extension, rescue dogs all around the world.

Click to find out more about our volunteer opportunities, and register your interest. You can also sign up to our Volunteer Newsletter to be kept up to date with all our latest opportunities.

Please note, as we don’t have a UK shelter or rehoming centre, we’re rarely able to offer volunteers the opportunity to work directly with the dogs. Sign up to the newsletter to receive updates about any overseas shelter volunteer opportunities.

Setting up a regular gift to Wild at Heart Foundation is one of the most meaningful ways you can help; your ongoing support helps us fund vital costs, including food, supplies and vet care for our partner projects, urgent care, and treatment costs for dogs who require major surgery or veterinary attention before they’re able to be adopted.

Set up a monthly donation

If you’d rather make a one-off donation, you can do so on our donation page.

Of course! We’re grateful to receive donations in whatever form best suits you:

Cheque

Please make cheques payable to ‘Wild at Heart Foundation’, and send to:
Wild at Heart Foundation, Units 3 & 4 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom

Cash

If you’d like to donate cash (for example, if you’ve raised funds through a fundraiser, event, or raffle), we recommend that you bank the cash into your personal account and then make a donation via our website. This allows us, where eligible, to claim GiftAid on your donation which means we can claim an extra 25p for every £1 donated!

However, if you’d prefer to pay by direct transfer, our details are below. Make sure to drop us an email to let us know you’ve deposited the funds so we can thank you!

Alternatively, if you’re London-based, you can drop cash donations off to any Nikki Tibbles Wild at Heart store where it will be passed to the Foundation.

Bank Transfer

Our account name is: Wild at Heart Foundation

Our sort code is: 40-06-02

Our account number is: 54488121

Facebook

We are a Facebook & Instagram verified charity, which enables you to set up a fundraiser directly from your Facebook page. Click here for instructions – you’ll simply need to search and select ‘Wild at Heart Foundation’ when choosing your charity.

Donation Providers

You can also donate via JustGiving, Virgin Money Giving, and PayPal Giving Fund.

Thank you so much for your generous support!

We understand that circumstances can change, if you would like to cancel your regular donation, please contact your bank to ask them to cancel the direct debit. Thank you for your support.

There are many wonderful charities in the UK and worldwide promoting similar causes to those promoted by Wild at Heart Foundation; we have always championed collaboration where appropriate, and support all those organisations that share our values. However, in the interest of total clarity, we must specify that we are an independent charity, and are not associated with Underdog International or any of its employees.

We are incredibly proud of what Wild at Heart Foundation have achieved over the years. We are powered by a truly committed and hard-working team, and we know that incredible things lie ahead. It’s thanks to our supporters that we have rehomed and sterilised tens of thousands of dogs, and educated tens of thousands of children. We have implemented truly life-changing projects around the world, with many more on the horizon; we can’t wait to share our achievements with you as we grow.

For UK orders, we aim to have your order delivered within 3-7 working days; and we’ll always try to get your order sent as early as possible within this timeframe.

Please note, on rare occasions, our delivery processes can sometimes be interrupted and it may take us a little longer than usual to post your order: however, we will strive to let you know if this is the case.

All our shop orders are packed and shipped by members of our small team – thank you for your patience!

We don’t currently offer international shipping – we apologise for any inconvenience.

We offer refunds to all UK customers, for all non-sale items if logged within 14 days of receipt. As a small charity, we’re not able to offer free shipping for returns, so please ensure you check our size guides and your order summary carefully before placing an order.

If you’d like to return an item, please email us on [email protected] (or reply to your order confirmation email) and provide details of what you’re returning, and whether you’d like us to exchange for another size, or refund you.

Next, please post in appropriate packaging to:

Wild at Heart Foundation, Unit 3 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom

For exchanges, we’ll send your new item in our next delivery batch. For refunds, we’ll process your payment within 7 working days of receipt of your item.

Please note, we cannot offer international refunds / exchanges

As a rule, we’re unable to guarantee delivery for a set date. However, if you have an urgent delivery date that you’d like us to bear in mind, please drop us an email before ordering, and we’ll try our best to honour this.

Sometimes, this may require a small additional payment to secure recorded delivery, but we’ll always explain your options before we proceed with shipment.