FAQs

We are a UK registered charity (#1161695). In order to keep our overheads to a minimum and invest more of our funding into our projects, our team work remotely and meet in London for regular team catch ups.

Whilst we’re based in the UK, our work reaches across the world. We collaborate with a number of international shelters, and have initiated global projects all over the world. You can find out more about our global project work here.

We’re always grateful for any voluntary support our community can offer: from hosting fundraisers; helping out at our events; accompanying a dog on its journey home as a flight buddy; or even fostering one of our rescue dogs. There are so many ways you can show your support for Wild at Heart Foundation and, by extension, rescue dogs all around the world.

Click to find out more about our volunteer opportunities, and register your interest. You can also sign up to our Volunteer Newsletter to be kept up to date with all our latest opportunities.

Please note, as we don’t have a UK shelter or rehoming centre, we’re rarely able to offer volunteers the opportunity to work directly with the dogs. Sign up to the newsletter to receive updates about any overseas shelter volunteer opportunities.

Setting up a regular gift to Wild at Heart Foundation is one of the most meaningful ways you can help; your ongoing support helps us fund vital costs, including food, supplies and vet care for our partner projects, urgent care, and treatment costs for dogs who require major surgery or veterinary attention before they’re able to be adopted.

Set up a monthly donation

If you’d rather make a one-off donation, you can do so on our donation page.

Of course! We’re grateful to receive donations in whatever form best suits you:

Cheque

Please make cheques payable to ‘Wild at Heart Foundation’, and send to:
Wild at Heart Foundation, Units 3 & 4 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom

Cash

If you’d like to donate cash (for example, if you’ve raised funds through a fundraiser, event, or raffle), we recommend that you bank the cash into your personal account and then make a donation via our website. This allows us, where eligible, to claim GiftAid on your donation which means we can claim an extra 25p for every £1 donated!

However, if you’d prefer to pay by direct transfer, our details are below. Make sure to drop us an email to let us know you’ve deposited the funds so we can thank you!

Alternatively, if you’re London-based, you can drop cash donations off to any Nikki Tibbles Wild at Heart store where it will be passed to the Foundation.

Bank Transfer

Our sort code is: 40-52-40
Our account number is: 0002 6608

Facebook

We are a Facebook & Instagram verified charity, which enables you to set up a fundraiser directly from your Facebook page. Click here for instructions – you’ll simply need to search and select ‘Wild at Heart Foundation’ when choosing your charity.

Donation Providers

You can also donate via JustGiving, Virgin Money Giving, and PayPal Giving Fund.

Thank you so much for your generous support!

Thank you for considering adopting a rescue dog from overseas! If you want to know more about the steps involved, you can read about our adoption process. Once you’re ready to adopt, you can browse our gallery of dogs currently looking for a home, and fill in an adoption form to get the ball rolling.

Our Adoption team will be on hand to take your initial enquiry forward, and are looking forward to helping you find your perfect dog! If you have any more questions for us before getting started, get in touch with the team.

The adoption fee varies depending on which country your dog comes from. We have a transparent pricing structure which is dependent on the costs of travel involved in your dog’s rehoming journey:

• Bahrain – £950
• Bulgaria – £495
• Greece – £595
• Portugal – £495
• Romania – £450
• Thailand – £850
• UK – £250

Further afield – POA
We facilitate adoptions from all over the world, including Puerto Rico, Lebanon and China. As the transport, customs and registration process for these countries is based on a number of different varying factors, we charge our ‘further afield’ adoption fees on a case-by-case basis. Due to the more complex nature of these journeys, fees can exceed £1000. If you’re interested in adopting a dog from a non-European country, please get in touch to enquire about estimated prices.

We do not charge anything for the dog itself; the adoption fee covers the cost of finding them their new home and supporting the partner shelter providing them care until they’re able to travel. This includes the cost of food, vaccinations, micro-chipping and any further veterinary treatment needed. It also covers the cost of onward transportation, and all necessary admin required to prepare them for travel.

We rely on the generosity of our community to help keep our adoption efforts running, and to ensure that we can continue to rescue and care for those dogs who are not yet lucky enough to have found their forever home. You’ll have the option to add a donation to your final balance when you pay your adoption fee, and we’re so grateful for whatever you’re able to spare.

Many adopters also choose to set up a regular monthly gift, which provides invaluable support and allows us to care for hundreds more dogs who are still waiting to find their forever home.

Your dog will be fully vaccinated (included rabies and standard annual vaccines), microchipped, defleaed and dewormed before they travel.

Where applicable they will also be blood tested against common diseases and given parasite preventative treatments.

All your dog’s vaccinations and treatments will be detailed in their pet passport or vaccination record card which travels with them. You can speak to a member of our adoption team for more information at any point during the adoption process.

Your dog will be neutered or spayed if they are over the shelter’s standard age of sterilisation (usually around 9 months+ or, in the case of female dogs, once they’ve had their first season)

Most young puppies will not be neutered or spayed, but we insist this is something you do when they are of the appropriate age and in good health. We recommend you speak to your vet about this when your dog arrives.

The timings for adoptions vary depending on the age of your dog, their country of origin, transportation options, and your availability  – but generally speaking, the entire process takes around 6 weeks from start to finish.

You can find out more about the adoption process and what it entails here.

Transportation varies depending on the dogs country of origin. Most of our dogs arrive into the UK via a trusted pet courier firm: their specially-equipped van will make its way up the country and you will usually pick the dog up from your nearest collection point (often a service station).

If your dog has a direct flight you will pick them up from the Animal Reception Centre at the airport stated.

We ask you to be flexible and keep the whole day free as we may only be able to provide specific timing and collection point details 24 hours in advance. Journeys are subject to delays so please be patient; after all, you will only have to make this journey once (unless of course you decide to adopt another dog from us!)

Please note the age brackets we sort our dogs into below. More detailed information about each dog’s age and character can be found in their individual profile.

• Puppy = up to 1 year
• Adolescent = 1-2 years
• Junior = 2-5 years
• Adult = 5-9 years
• Senior = 9+ years

For UK orders, we aim to have your order delivered within 3-7 working days; and we’ll always try to get your order sent as early as possible within this timeframe.

Please note, on rare occasions, our delivery processes can sometimes be interrupted and it may take us a little longer than usual to post your order: however, we will strive to let you know if this is the case.

All our shop orders are packed and shipped by members of our small team – thank you for your patience!

Yes! We can ship to most countries worldwide. International shipping costs are calculated based on the size of your order, and its final destination.

Delivery times vary depending on where in the world your order is being shipped to.

We offer refunds to all UK customers, for all non-sale items if logged within 14 days of receipt. As a small charity, we’re not able to offer free shipping for returns, so please ensure you check our size guides and your order summary carefully before placing an order.

If you’d like to return an item, please email us on info@wildatheartfoundation (or reply to your order confirmation email) and provide details of what you’re returning, and whether you’d like us to exchange for another size, or refund you.

Next, please post in appropriate packaging to:

Wild at Heart Foundation, Unit 3 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom

For exchanges, we’ll send your new item in our next delivery batch. For refunds, we’ll process your payment within 7 working days of receipt of your item.

Please note, we cannot offer international refunds / exchanges

As a rule, we’re unable to guarantee delivery for a set date. However, if you have an urgent delivery date that you’d like us to bear in mind, please drop us an email before ordering, and we’ll try our best to honour this.

Sometimes, this may require a small additional payment to secure recorded delivery, but we’ll always explain your options before we proceed with shipment.