FAQs

We are a UK registered charity (#1161695). In order to keep our overheads to a minimum and invest more of our funding into our projects, our team work remotely and meet in London for regular team catch ups.

Whilst we’re based in the UK, our work reaches across the world. We collaborate with a number of international partners, and have initiated global projects all over the world. You can find out more about our project work here.

Volunteering for Wild at Heart Foundation is a wonderful way to show your support and play a role in our mission to give stray dogs worldwide the chance to live a healthy, happy life; and we’re incredibly grateful for the time and expertise our volunteers are able to contribute.

You can keep informed regarding all our forthcoming volunteer opportunities by signing up to our volunteer mailing list. This will ensure you receive an email whenever both UK and overseas volunteer opportunities come up, but please note that we don’t have a UK rehoming centre and are therefore rarely able to offer opportunities to work directly with dogs.

Setting up a regular gift to Wild at Heart Foundation is one of the most meaningful ways you can help; your ongoing support helps us fund vital costs, including food, vet care and general supplies for our partner projects.

Please visit our donate page to set up your regular donation. If you’d rather make a one-off donation, you can also do so on this page.

Of course! We’re grateful to receive donations in whatever form best suits you:

Cheque

Please make cheques payable to ‘Wild at Heart Foundation’, and send to:
Wild at Heart Foundation, Unit 4 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom.

Cash

If you’d like to donate cash (for example, if you’ve raised funds through a fundraiser, event, or raffle), we recommend that you bank the cash into your personal account and then make a donation via our website. This allows us, where eligible, to claim GiftAid on your donation which means we can claim an extra 25p for every £1 donated!

However, if you’d prefer to pay by bank transfer, our details are below. Make sure to drop us an email to let us know you’ve deposited the funds so we can thank you!

Alternatively, if you’re London-based, you can drop cash donations off to any Nikki Tibbles Wild at Heart store where they will be passed to the Foundation.

Bank Transfer

Account Name: Wild at Heart Foundation
Account Number: 54488121
Sort Code: 40-06-02

Facebook

We are a Facebook & Instagram verified charity, which enables you to set up a fundraiser directly from your Facebook page. Click here for instructions – you’ll simply need to search and select ‘Wild at Heart Foundation’ when choosing your charity.

Donation Providers

You can also donate via our registered fundraising providers Just Giving, Facebook, or PayPal Giving.

Thank you so much for your generous support!

We understand that circumstances can change, if you would like to cancel your regular donation, please contact your bank to ask them to cancel the direct debit. Thank you for your support.

For UK orders, we aim to have your order delivered within 7-10 working days; and we’ll always try to get your order sent as early as possible within this timeframe.

We apologise for any disappointment, but we’re currently unable to offer international delivery.

Please note, on rare occasions, our delivery processes can sometimes be interrupted and it may take us a little longer than usual to post your order; however, we will strive to let you know if this is the case.

All our shop orders are packed and shipped by members of our small team – thank you for your patience!

We don’t currently offer international shipping – we apologise for any inconvenience.

We offer refunds to all UK customers, for all non-sale items if logged within 14 days of receipt. As a small charity, we’re not able to offer free shipping for returns, so please ensure you check our size guides and your order summary carefully before placing an order.

If you’d like to return an item, please email us on [email protected] (or reply to your order confirmation email) and provide details of what you’re returning, and whether you’d like us to exchange for another size, or refund you.

Next, please post in appropriate packaging to:

Wild at Heart Foundation, Unit 4 Linford Business Estate, Linford Street, London, SW8 4AB, United Kingdom.

For exchanges, we’ll send your new item in our next delivery batch. For refunds, we’ll process your payment within 7 working days of receipt of your item.

Please note, we cannot offer international refunds / exchanges

As a rule, we’re unable to guarantee delivery for a set date, due to dispatching all orders via a standard 1st class service. However, if you have an urgent delivery date that you’d like us to bear in mind, please drop us an email before ordering, and we’ll try our best to honour this.

Sometimes, this may require a small additional payment to secure recorded delivery, but we’ll always explain your options before we proceed with shipment.