When browsing our adoption page, you’ll notice that some dogs are marked with a blue ‘Reserved’ tag. Please note, a dog will only be marked as such once we’ve matched them with and spoken to their prospective adopter, and taken a security deposit.
Occasionally, a reserved dog may become available for adoption again if the adopter’s circumstances change, at which point we’ll contact those who were originally on that dog’s shortlist.
More about the reservation process
To give you a better insight into the matchmaking process, it takes us a little time to assess all applications for any particular dogs’ most suitable home, and sometimes that means that a dog who may have been advertised as ‘available’ on our website, already has a number of interested parties and the adoption might be close to being finalised “behind the scenes”.
The reason we don’t mark them as ‘reserved’ as soon as interest is shown, is that we can’t be sure we’ve made a match until we’ve gone through each application in detail and spoken to our initial batch of prospective adopters. We group enquiries for each dog into batches – it’s important to note we don’t reserve dogs on a first come first served basis, but rather work through all enquiries until we find the right home for the dog.
It’s only once we’ve had a chance to chat further with the prospective adopter and confirm suitability that the adoption deposit is paid and the dog gets marked as ‘reserved’ on our website.
With hundreds of adoption forms coming our way each month, this may mean that we’ve already created a batch of prospective adopters for the dog you’re interested in before your enquiry reaches our inbox and your first choice of dog may no longer be available, especially with more popular / mainstream choices (e.g. our young pups).
Whilst we understand this may be a little disappointing, rest assured that the right dog for you is out there! With new dogs and puppies added to the website most weeks, you’ll be closer to the top of the list of the next round of adorable dogs or pups, so please don’t lose hope!
With all this in mind, it’s worth noting that, sometimes, no one in our initial selection proves suitable. At this point, we move onto any other pending applications which came through at a later date to see if any newer enquiries might be the perfect fit. This is another reason why we don’t mark a dog as officially ‘reserved’ until everything is officially confirmed.
Please rest assured that we treat each application with the attention it deserves and will always be able to recommend alternative dogs (many of whom may not have been on the website when you first got in touch) who we’re sure you’ll find just as endearing. We pride ourselves on our commitment to both our dogs and our prospective adopters, and always take the time to match you with the perfect companion for your lifestyle.
Thank you so much for your patience!